Terms and Conditions of Service

Last Updated: October 27, 2024

These Terms and Conditions (“Terms”) govern all services provided by Las Cruces Ridge (referred to as “Company,” “We,” “Us,” or “Our”) to the client (referred to as “Client” or “You”) regarding residential and commercial roofing services, repair, and installation in the Las Cruces, NM area. By engaging Our services, You agree to abide by these Terms.

1. Scope of Work and Estimates

  1. Proposal: All work will be carried out as detailed in the separate, signed Project Proposal and Estimate (“Proposal”). The Proposal outlines the specific scope of the roofing work, materials, estimated timeline, and total cost.
  2. Exclusions: Unless specifically included in the Proposal, services such as interior drywall repair, remediation of hidden structural issues (e.g., decayed decking, framing issues not visible during estimate), or gutter cleaning are excluded. We are not responsible for interior damage caused by pre-existing or non-roof-related issues.
  3. Change Orders: Any deviation or change from the original Proposal, including material upgrades or additional work (such as the replacement of unforeseen damaged decking), must be documented in a signed Change Order. Change Orders will result in adjustments to the project cost and timeline.

2. Pricing and Payment

  1. Initial Deposit: A non-refundable initial deposit (specified in the Proposal) is required to secure the project start date and order long-lead-time materials.
  2. Payment Schedule: Payments will be due in milestones as specified in the Proposal (e.g., upon project commencement, upon material delivery/procurement, upon tear-off completion, upon substantial completion).
  3. Final Payment: The final payment is due immediately upon substantial completion of the project, defined as the point when the roofing system is watertight and functionally complete, regardless of minor debris cleanup or punch list items.
  4. Late Payments: Payments not received by the due date may incur a late fee of 1.5% per month (or the maximum allowed by law) and may lead to a suspension of work until the account is settled.

3. Project Timeline and Delays

  1. Estimated Timeline: The timeline provided in the Proposal is an estimate and not a guarantee. We will make every reasonable effort to adhere to the schedule.
  2. Causes for Delay: We are not responsible for delays caused by factors outside Our control, including, but not limited to, material shortages, shipping delays, delays in municipal permit approval, unforeseen decking damage, or severe weather (rain, high winds, extreme heat), or Client delays (e.g., delayed payments, slow decision-making).
  3. Access: The Client must provide clear, safe, and uninterrupted access to the property and roof area during agreed-upon working hours (typically Monday–Friday, 7:00 AM – 5:00 PM).

4. Client Responsibilities

The Client agrees to:

  • Clear the entire perimeter of the home (up to 10 feet) of all vehicles, patio furniture, and personal items before the start date to allow for debris removal and material storage.
  • Take necessary precautions to protect interior items that may be affected by vibrations or dust during the tear-off and installation process.
  • Be responsible for the safety and welfare of all children and pets during construction, ensuring they are kept away from the work area.
  • Ensure all necessary utilities (electricity for tools) are available and accessible to the work crew.

5. Warranties and Liability

  1. Workmanship Warranty: We guarantee Our installation workmanship for a period of five (5) years from the date of final payment. This warranty covers defects in installation only and does not cover material wear and tear, misuse, or damage caused by storms, hail, or external factors.
  2. Material Warranty: All roofing materials (shingles, membranes, underlayment, etc.) are covered solely by the manufacturer’s warranty. We will assist the Client in submitting claims but are not responsible for manufacturer defects.
  3. Limitation of Liability: In no event shall Las Cruces Ridge be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the service. Our liability is limited to the total contract price paid by the Client.

6. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Doña Ana County, Las Cruces, NM.

7. Acceptance of Terms

By digitally accepting the Project Proposal or by making the initial deposit, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.